Little Bundle FAQ

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Check the list below for answers to our most commonly asked questions. If what you’re looking for isn’t there, send us a message and we’ll get back to you within one business day.

Recall FAQs

What is being recalled?

Able Groupe is recalling certain products used as infant formulas. The products were imported from Europe and distributed to consumers in the U.S. via mail services. The products were purchased through the littlebundle website (www.littlebundle.com). The products were not available at any retail store.

Why were the products recalled?

The following reasons were identified for product recall:

- Infant formula products that contain less than 1 milligram of iron per 100 Calories are required to include a statement on the label indicating that additional iron may be necessary. Inadequate intake of iron during infancy may lead to iron deficiency anemia, which, if untreated, has irreversible cognitive and functional development outcomes.

- All the infant formulas distributed by Able Group were not labeled as required by FDA and do not bear mandatory labeling statements in English.  The formulas also did not meet other FDA requirements.

Iron levels for each formula can be referenced in the following table here.

Where can I get a complete list of the products being recalled?

Our press release contains a complete list of the names of the products.

Are you still going to sell formulas?

With a heavy heart, unfortunately, we will no longer continue to sell any formula. We regret any inconvenience caused by this recall.

Are my previous purchases affected by the recall?

We began distributing the products on May 20, 2021. Currently, there have been no injuries associated with the use of the products for the duration of this company’s operation. Infants who are born prematurely or with a low birth weight, infants with low iron levels at birth, or infants at risk of becoming iron deficient at birth due to illness might be impacted by the use of formula with less than 1 milligram of iron per 100 calories; therefore, inadequate intake of iron in those circumstances may lead to iron deficiency anemia. It is best to check in with your baby’s doctor regarding your baby’s iron status and needs. It is common practice for pediatricians to test your baby’s blood iron levels between the age of 9 - 12 months.

We regret any inconvenience caused by this recall.

Will my purchase that’s on the way be delivered?

Yes, all the orders that are currently in transit will still be delivered. Please note, all orders are shipped directly from Europe. Your shipment is coming from Europe and it should arrive in 1-5 business days. If the shipment includes infant formula it is subject to the recall.

You can track your package by going to the carrier website​​, there you can enter your tracking number. It will show where the package is and the estimated delivery date. You can subscribe to receive shipment notifications by SMS and/or email (Click on Sign up for Shipment notifications on the tracking page). The notifications can be sent when the shipment is:

- Picked up

- In customs clearance

- Out for Delivery

- Clearance Delay

- Exception

- Delivered

Should I give my baby an iron supplement?

You should consult with your baby’s doctor regarding your baby’s iron levels. Iron supplementation should only be done under the supervision of a healthcare professional due to the possible toxic effects of iron over-supplementation. The amount of iron in some of the recalled products meets iron requirements for infant formula sold in the European Union. However, according to FDA labelling guidelines here in the US, formulas with iron levels below 1 milligram per 100 calories need to give a statement indicating that additional iron may be needed.

If you have any concerns, you should contact your pediatrician.

Is my child at risk? Should I contact my pediatrician?

If you have any concerns, you should contact your pediatrician.

How much of the infant formula was distributed in the U.S.?

The company began distributing the products on May 20, 2021. Approximately 76,000 units were distributed. Infant formula tends to be used quickly so we presume a substantial amount already has been consumed.

Were there any locations in the U.S. with concentrations of customers?

Anyone could have ordered the products from the web site. Our records indicate that many of our customers are in New York and California.

Will you communicate directly with customers about the recall?

Yes. All of the customers in our database will receive an email notifying them of the recall.

Is there any safety hazard in consuming the products being recalled?

No reports of injuries have been reported. The health issue is that some infants who used the formulas as their sole source of nutrition may not have gotten enough iron.

The products do meet EU standards for iron content but not U.S. standards.

Can I still give my infant the recalled products if I add an iron supplement?

You should check with your infant’s health care provider with regard to the need for iron supplementation.

What should consumers do if they have the product at home?

Consumers who have these products at home should not use them as infant formula and should safely dispose of them immediately.

Should consumers with the product mail them back to the company?

No. We ask that consumers dispose of the products safely. The products can safely be thrown away.

Are you offering a refund of the purchase price to consumers who dispose of the product?

Consumers with questions about the recall or about the refund policy can email them to:  recallquestions@ablegroupe.com

Will recently-placed orders be filled?

All the orders that are currently in transit will still be delivered.

What should a consumer do with products that are still in transit and soon to be delivered?

If the shipments contained infant formula, it was subject to recall.

Do you plan to resume production of the products in the future?

The company will no longer sell infant formulas.

How was the problem discovered?

FDA discovered the issues during a routine inspection of one of our warehouses.

Is FDA aware of the recall?

Yes, this recall is being conducted in conjunction with the FDA.

What is Able Groupe?

Able Groupe was conducting business under a trade name littlebundle.com.

Able Groupe address - 1486 Kleppe Ln, Sparks, NV 89431

Diaper FAQs

What is the right HiPP diaper size for my little one?

The extra soft diapers from HiPP are available in sizes 1-5. In order to keep them reliably dry, it is particularly important that the diaper is the right size. If you fluctuate between two sizes, we recommend choosing the larger size:

- Size 1 - up to 11 lbs 

- Size 2 - 6 to 13 lbs

- Size 3 - 13 to 22 lbs 

- Size 4 - 18 to 31 lbs 

- Size 5 - 24 to 37 lbs

How often do I have to change my baby’s diaper?

The wetness indicator is a good guide for the very little ones (size 0-2). If the stripe of the HiPP diaper changes to blue, it is full, and the diaper should be changed. However, the general rule of thumb is every 2-3 hours, especially for a newborn. As your infant gets older, this frequency might decrease.

How tight does the HiPP diaper have to be closed?

The diaper should not be too loose or too tight. The rule of thumb is: One or two fingers must fit between the baby’s tummy and the diaper band.

Can I return the diapers?

Due to Covid-19, in order to ensure your family’s safety and the health of our staff, we will not accept any returns on diapers at this time. Here at Little Bundle, family is our number one priority, and making sure you are cared for is our goal.

How are HiPP diapers “eco-friendly”?

The new HiPP diapers are 100% free of harmful and unwanted substances and are therefore particularly soft on the skin and hypoallergenic. These diapers: 

1) Come from a plant with a CO2 -neutral energy balance;

* Resource-saving production of the diaper;

* Are produced in a resource-saving manner in a plant with a CO2 -neutral energy balance through the use of renewable energies. Only green electricity is used here and no pollutants are used.

2) Contain pulp from sustainable forestry;

* Sustainable materials;

* 100% of the pulp in HiPP diapers comes from responsible sources. The pouch of the diaper is made from 40% recycled plastic.

3) Have use of renewable energies;

4) Support global climate protection projects;

5) Certified as climate neutral;

6) Certified pulp by FSC;

7) Certified with the Blue Angel Seal;

8) Tested for harmful and unwanted substances without cosmetic additives;

9) Free from perfume, lotion, elemental chlorine, and natural latex.

What is FSC?

FSC® stands for Forest Stewardship Council and was founded in Bonn in 1993. The non-profit organization developed the first system for the certification of sustainable forestry. The FSC seal stands for products whose materials come from FSC-certified forests, recycled materials, and controlled sources. In HiPP diapers, the cellulose is obtained from 100% sustainable and responsible sources.

What is the Blue Angel Seal?

The Blue Angel award is an environmental label organized by the federal government of Germany for the protection of both the people and the environment. This environmental seal requires that brands meet independent, credible, and demanding standards for environmentally friendly products. For eco diapers, this means:

- Cellulose must come from 100% sustainable forestry, e.g. be FSC-certified;

- The pulp must not be bleached using elemental chlorine;

- Diapers must be free from harmful substances and cosmetic additives;

- Quality and usability must be proven through various tests.

What is the KLIMA Neutral Seal?

This seal identifies products from manufacturing facilities that are CO2 carbon-neutral. This means that 100% green, renewable energy is used. The bag that contains HiPP diapers is also made from 40% recycled plastic to support this effort!

What is the Standard 100 by OEKO TEX Seal?

STANDARD 100 by OEKO-TEX® is one of the world's best-known labels for textiles that do not contain harmful substances. Products with this seal are known for high levels of safety! By awarding this seal, OEKO-TEX has certified HiPP diapers as a health-safe textile product.

About Little Bundle & Why European Formula

Why does Little Bundle focus on infant formula?

With so much for new moms and dads to figure out, something as important as baby formula shouldn’t be as hard as it is. Our mission to make your baby’s health easy, and the quality of baby formula readily available in your local grocery store or on Amazon is not even close to what you—and your baby—deserve. We make high quality baby formula easily accessible, and we will continue to add new products that make it that much easier for parents to raise healthy, happy babies.

Why does Little Bundle prefer European formulas?

Top European baby formulas—like the brands HiPP and Holle—are widely known to be the highest-quality baby formulas available in the world. These brands use only organic skimmed milk (cow and goat), lactose, and organic whey for carbs sources, not the corn syrup, glucose syrup solids, or sugar that you’ll find in most other brands in the US. They also contain essential prebiotics and probiotics, non-synthetic nutrients, and more.

Formula Preparation FAQs

Where are the preparation instructions?

You can view the preparation guide, feeding chart, and nutritional information for each formula on our website; simply scroll down to the "More Information" section on the product page.

Do I have to boil water?

We recommend that you use boiled water when preparing baby formula, in order to kill harmful bacteria that may be in the water or in the formula powder. We recommend that you bring at least one quart (approx. one liter) of water to a rolling boil. Leave the water to cool for no more than 30 minutes before adding the powder. Please always read the preparation instructions provided with your formula.

Where's my scoop?

If you purchased a formula that came in a box, then the scoop should be included in the box but outside of the silver packaging. 
If you purchased a formula that came in a tin, then the scoop is usually buried in the formula powder. We know this is not ideal, but it’s how the formula is packaged by the manufacturer. The best thing to do is to use a dry, sterilized spoon to dig the scoop out of the formula.

Do you have a feeding chart?

Yes, we do! Please see our feeding chart here.

Which setting should I use on my Baby Brezza machine?

All of our formulas are suitable for use with Baby Brezza products. Unfortunately, we are unable to advise about particular settings for the machine, but you can use the Global Settings Finder on their website to find the exact settings to use for your formula. Please consider reaching out to the customer service team at Baby Brezza if you have any specific questions about it.

Ingredient FAQs

What does it mean for infant formula to be organic?

If you read the ingredients in baby formulas available at your local grocery store in the US, you’ll probably be in for a big surprise. All kinds of substances make their way into baby formula that really shouldn’t ever be there. If you have any doubt, just try tasting it—you may even smell the metallic tones before you ever taste them. Even formulas marked as organic have processed refined sugars, synthetic preservatives, and synthetic nutrients, since US organic standards aren’t as stringent as in Europe. That’s why we only carry the best organic infant formula options available in the world. That’s the quality your baby deserves.

Are your products vegetarian-friendly?

Our Holle Goat Stage 1 & Stage 2 formulas are suitable for vegetarians as they do not contain any omega-3 or omega-6 fatty acids from fish oil, and they do not contain any ingredients that have been processed with animal enzymes. The rest of our formulas have not been certified vegetarian as they contain omega-3 or omega-6 fatty acids from fish oil and/or animal enzymes. Please note that none of our formulas are vegan, since they all contain either organic cow’s milk or organic goat’s milk.

The nutritional facts are not in English

You'll find the nutrition facts, preparation guide, feeding chart, and list of ingredients (in English) for each of the fomulas we carry on their respective product pages.

What is DHA?

Derived from fish oil, DHA is an omega-3 fatty acid that’s essential for healthy brain function and cognitive development in babies and young children. Research indicates that DHA is crucial for promoting visual acuity, immune responses, and neural tissue growth. There are many fantastic benefits of omega-3 polyunsaturated fatty acids like DHA. Specifically, studies have shown that omega-3 has a positive impact on cognition, learning, language, motor skills, and behavior in children.

Why was DHA added to the formulas?

Based on the findings of the latest scientific and nutritional research, the EU has decided that all formulas for babies up to a year old should contain the omega-3 fatty acid docosahexaenoic acid (DHA). If you’re interested in reading about the new requirements for infant and follow-on formula in their entirety, you can access the regulations in the Official Journal of the European Union.

Transitioning FAQs

When should I be switching to formula?

There’s no right answer here, and only you know what’s best for you and your baby. Switch to formula whenever you feel ready, keeping in mind that you can transition slowly and use formula as a supplement to breast-milk for as long as you’d like.

When is the right time to transition from Stage 1 to Stage 2?

Usually, parents switch to Stage 2 formula when their baby is 6 months old. It's a rough age guideline but it basically means that your baby is ready for a higher amount of nutrients. The general taste should remain the same, but the formula includes more vitamins and minerals for your baby's higher weight. For example, usually Stage 2 contains more iron. However, as long as your baby is getting iron and nutrition from other sources like solid foods, you can stay on Pre or Stage 1 for a longer period of time. It's always best to speak to your doctor to find the right fit for you.

Shipping FAQs

Will I get charged for shipping?

All orders include free shipping!

What are your Shipping Times?

Our products are coming fresh from Europe straight to your door within 1-5 business days! We process orders Monday through Friday. Orders placed on the weekend will be processed within 48 business hours.

Please note that all orders placed from littlebundle.com are intended to be used for personal use only.

Please note that delivery dates are provided by the courier, which can be subject to change. Please allow extra time if ordering during the busy holiday season to account for larger demands on carriers.

Do you ship internationally?

Yes, we do! We ship orders from our European warehouse for personal use.

Why am I limited to how much formula I can purchase?

To ensure that all formulas are imported only for personal usage, we’ve set a limit on how many orders can be placed. We always recommend sticking to the limits we’ve set and purchasing for personal use only.

Will my packages have additional customs charges?

Customs policies vary widely from country to country. Orders shipped outside of the EU may be subject to import taxes, customs duties and fees. These charges are not covered by Little Bundle and are the responsibility of the customer.

Our US customers ordering formula for less than $1,000 do not have to pay additional import taxes.

What is your Return Policy?

If your baby has an adverse reaction to a formula you’ve purchased from Little Bundle, we will do everything we can to help you find the right option for your little one. Our team of Certified Infant Nutrition Technicians will work with you to determine the formula that best meets your baby’s needs. We encourage our customers to get in touch with us if they need assistance at hello@littlebundle.com.

As we guarantee that our product is authentic and comes from authorized wholesalers of the manufacturer, we are unable to take returns, even if they are unopened. We do not restock formula once it has left our warehouse and this provides security to our customers that the product that they are receiving is authentic and not a counterfeit formula. We do everything we can to ensure the safety of our Little Bundle babies. Thank you for your understanding.

Why can't I find my package if the carrier says it's delivered?

We're sorry to hear you haven't received your package. Please check with other members of your household, your building management, or your neighbors to see if they've placed the package elsewhere. If you are still unable to locate the package and it's been more than 24 hours after the carrier marked as delivered, please contact your shipping carrier to file a claim on the package as lost, missing, or stolen. After shipment, the carrier assumes responsibility for the package. Little Bundle Inc. is not responsible for packages that were missing or stolen after the shipping carrier tracking confirms it was delivered.

Can I cancel my order?

Babies aren’t exactly the quietest bunch when they’re hungry, and we want to get their food to them fast! That’s why we pack, process, and ship your order soon after you’ve placed it, and ship it fresh from our warehouse in Europe. We can only cancel your order before 12 PM PST on the same day you’ve placed it. So, if you need to cancel, please reach out to us as soon as possible.

Please note that since we are closed on weekends, we are unable to facilitate weekend cancellations.

Why is my package delayed?

Please note that all shipments come directly from Europe and are delivered straight to your door. Though we have a delivery time frame of 1-5 business days, sometimes packages can be slightly delayed due to varying factors, such as fulfilment delays, shipping carriers being overloaded, bad weather and customs delays. In the rare case that your package is delayed, please note that you will have to start an investigation online by going to the carrier's website. Please reach out to our customer support team at hello@littlebundle.com and we’d be happy to help you try to locate your package.

Also, please allow extra time if ordering during the busy holiday season to account for greater carriers' demands. We aren't responsible for problems caused by the carrier.

Do I need to sign for my package?

All packages need to be signed for. Since your order is coming fresh from Europe, you will be required to sign for the delivery of your package.

My package is stuck in Customs. What do I do?

We’re so sorry to hear that your package is being delayed by customs. Please reach out to our customer support team at hello@littlebundle.com and we’d be happy to assist you in trying to locate your package. 

Please note, Little Bundle cannot contact customs on your behalf, but we are happy to guide you in the steps necessary to retrieve your package.

I received a damaged or incorrect product, what do I do?

Damaged Product

We can assure you that products leave our warehouse in an excellent state. Little Bundle has a quality assurance process to ensure that all items leave our warehouses in great condition. Our products are shipped from Europe for personal use via air freight to the USA. The journey involves a little more handling and sometimes along the way, a box or can of formula may superficially dent or crease.


If you received a badly damaged package, please take a photo of the damaged item(s) and reach out to our customer support team at hello@littlebundle.com and we’d be happy to assist you.

Incorrect Product


We are very sorry if a mistake was made in processing your order. Please contact us immediately with your order number at hello@littlebundle.com. Please attach photos of the incorrect item(s) you received to help identify the mistake.

Do you ship to Alaska, Hawaii and other U.S. territories?

We currently only ship within the mainland US. Unfortunately, our couriers cannot accommodate shipments to Alaska, Hawaii, or any U.S. territories. We are working diligently to add these territories in the future.

Are there any holidays that may delay shipments?

Please see the list below for European and US holidays that may delay shipping.

All orders will be shipped out the following business day after a holiday.

US Holidays

January 1 - New Year’s Day

January 18 - Martin Luther King Jr. Day 

February 15 - President’s Day

May 25 - Memorial Day

July 4 - Independence Day

September 7 - Labor Day

November 26 - Thanksgiving

November 27 - Day after Thanksgiving

December 24 - Christmas Eve

December 25 - Christmas Day

European Holidays

May 21 - Ascension Day

June 01 - Whit Monday

October 03 - Unity Day

November 1 - All Saint’s Day

December 25 - Christmas Day

December 26 - St Stephen's Day / Boxing Day

General FAQs

How do I choose which formula is right for my baby?

Finding the right formula can be a little tricky. To help find the perfect formula for you, start with our Baby Formula Comparison Chart. If your baby is experiencing any issues like constipationgassiness, or spit-up, check out our Tricky Eaters Chart to see which formulas tend to work best for what you’re experiencing.

How do you store your baby formula?

We always strive to go above and beyond to provide the absolute highest quality product to parents buying our formula. Here are just a few ways we’ve ensured that the best formula gets to our you and your babies:

1. All of Little Bundle’s products are supplied from Northern Europe, where temperatures are relatively cool all year round.

2. Our products are shipped to us via air freight, which has shorter transport times and better temperature control than sea freight.

3. We guarantee that our expiration dates, when you receive our product, will be at least six months away. We want you to have the freshest formula, which can be safely consumed even several months down the road.

Do you consider stocking formulas other than the ones you currently stock?

We do! We're committed to making it easy for you to get the best formula for your little one, and we're always on the lookout for new formulas to consider. We evaluate formulas thoroughly (for example, see our review of Loulouka formula), and only stock ones that we are confident Little Bundle parents and babies will love. If you have any request for formulas that you'd like to see us carry, let us know at hello@littlebundle.com!

I notice that toddler formula is suggested for infants on some sites. Should I consider this?

We would suggest being very careful with this. Using toddler formulas for infants is an off-label use of the product. The manufacturing controls and regulations for toddler formula are much lower than for baby formula, so safety of the product is less certain. If you do go this route, make sure you really trust the manufacturer and vendor.

How far out are your expiration dates?

We guarantee that all of our formulas have at least six months to go before the expiration date. We follow the “first in, first out” model when receiving inventory and sending out products, so boxes of formula don't remain in our warehouse for long. We replenish our stock frequently and we have new shipments coming in multiple times per week.

Can I supplement breast milk with Little Bundle products?

Yes, it’s very common to supplement breast milk with formula. You can supplement breast milk with all Little Bundle formula products.

Baby Satisfaction Guarantee FAQs

How does the Baby Satisfaction Guarantee work?

When trying a new formula, we recommend a transition period of 7-14 days to allow your baby’s digestive system to adjust to the new product. Check out our blog post to learn more about supplementing and transitioning your baby to formula. If the formula causes your baby any adverse effects, please let us know within 21 days of delivery. We will work with you to find a solution that fits your baby’s needs and provide you with a store credit equivalent to one single box of the formula you purchased.

Our Baby Satisfaction Guarantee policy only covers adverse reactions to our formula. Please note that the Baby Satisfaction Guarantee does not extend to babies who dislike the taste of the purchased formula.

Will I be refunded if my baby has a milk protein allergy?

Always consult with a pediatrician or certified professional before switching formulas. Our Baby Satisfaction Guarantee does not cover refunds for babies who were diagnosed with a milk protein allergy after switching to one of our formulas.

Does the Baby Satisfaction Guarantee cover Stage 3 formulas?

No, the Baby Satisfaction Guarantee does not cover Stage 3 formulas. The Baby Satisfaction Guarantee only covers Stage 1 & Stage 2 formulas.

With the Baby Satisfaction Guarantee, how long can I wait before requesting store credit?

As previously mentioned, when trying a new formula, we recommend a transition period of 7-14 days to allow your baby’s digestive system to adjust to the new product. Please check out our blog post, to learn more about supplementing or transitioning to a new formula. 

If your baby clearly has an adverse reaction to the purchased formula, please let us know within 21 days of delivery so that we can work with you to find a formula that better meets your baby’s needs. We will provide you with store credit equivalent in value to one box of what was previously purchased, so that you can try a new formula. Please note that the Baby Satisfaction Guarantee is only valid within 21 days of delivery.

Can I get a refund instead of store credit for the Baby Satisfaction Guarantee?

Our Baby Satisfaction Guarantee only provides you with a store credit equivalent to a single pack of the formula you previously purchased. No refunds will be given.

Subscriptions

What does the Little Bundle formula subscription offer?

Little Bundle is now offering a monthly subscription on select products! By signing up for a subscription you will get:

- A 5% ongoing discount throughout your subscription.

- Guaranteed product shipped out to you every month - never run out of formula again!

- A flexible subscription that you can change or cancel at any time.

How does the subscription work?

By signing up for a subscription you will get:

- A 5% ongoing discount throughout your subscription.

- Guaranteed product shipped out to you every month - never run out of formula again!

- A flexible subscription that you can change or cancel at any time.

Just choose the Subscribe Monthly & Save option on select products. If that option is not available, we apologize - we do not offer a subscription on all products at this time. 

After selecting the subscription option, you will be able to choose how many boxes you want to receive each month. You’ll notice we have recommended a number of boxes that should be sufficient to feed a baby formula full-time. But every baby is different! Rest assured, you can change the amount you receive or skip a month at any time.


Finally, check-out as you normally would! After signing up, you can visit your account on Little Bundle at any time to manage your subscription.

Why are you only offering subscriptions on select products?

We want to ensure that customers who sign up for a subscription have guaranteed access to formula throughout their entire subscription. We are hoping to extend the subscription offering to more products on our website over the coming months.

How can I Change, Cancel, or Skip a Month of my subscription?

You can visit your account on Little Bundle at any time to change the quantity, cancel, or skip a month. Just click on the Manage Subscription link. You can change, cancel, or skip a month anytime before your next order is scheduled to process. You can view your next processing date in your account, under Manage Subscriptions. If you encounter issues managing your subscription or need additional assistance, please contact our customer service team at any time.

What if I received too much formula in my monthly subscription?

You can make changes to your subscription anytime before your next order is scheduled to process. You can view your next processing date in your account, under Manage Subscriptions. There, you can change the number of formula boxes you want to receive per month, or skip a month altogether.

Can I cancel my subscription if it’s already processed?

We know babies aren’t exactly the quietest bunch when they’re hungry, and we want to get their food to them fast! That’s why we process, pack, and ship your subscription on your renewal date. Unfortunately, we cannot cancel subscription orders that have already been processed, however, you can change, cancel, or skip a month anytime before your next order is scheduled to process.


Visit your account on Little Bundle at any time to change the quantity, cancel, or skip a month. Just click on the Manage Subscription link. You can view your next processing date in your account, under Manage Subscriptions. If you encounter issues managing your subscription or need additional assistance, please contact our customer service team at any time.

Dented/Damaged Products

Why is the product damaged?

These products are imported from Europe and brought here via air freight. They then are processed through customs making their journey here a bit longer. The journey also involves more handling (i.e. unloading and loading of the shipment packages at different checkpoints). Therefore, oftentimes the boxes and cans of formula will dent or crease easily.

Is the formula still safe to use?

As long as the formula powder is still intact inside the foil sachets or the can then it is safe to use.

Are dented/damaged products eligible for the Baby Satisfaction Guarantee?

No, we do not allow the Baby Satisfaction Guarantee to be used for dented/damaged products.